Politica de envios

Shipping & Delivery Policy   (January 4, 2025):
We work with multiple suppliers to give you the best selection of items and deliver high-quality products directly to your doorstep. Below is an outline of our shipping policy

Order Processing Times:
Orders are typically processed within 1-5business days after payment is confirmed. Processing times may vary depending on the supplier. 

Shipping Times and Methods:
Shipping times depend on the supplier, product availability, and your location. Estimated delivery times are as follows: 

Shipping to Canada and United States:
Standard shipping: 7-15 business days. 
Expedited shipping: 5-10 business days (if offered by the supplier)

Shipping to New Zealand:
Standard shipping: 10-30 business days. 

Customs and Duties :
Customs fees, taxes, and duties may apply for international orders based on your country’s regulations. These charges are the customer's responsibility and are not included in the product or shipping costs. 

Order Tracking:
Once your order is processed and shipped, you will receive a confirmation email with tracking information for each shipment. If you don't get tracking details, please don't hesitate to contact our support team. 

Shipping Restrictions:
Some products may not be available for shipping to certain countries due to supplier or customs restrictions. If this affects your order, we will contact you immediately to discuss alternatives. 

Lost or Delayed Packages:
While we aim for timely delivery, delays can occasionally occur due to circumstances beyond our control (e.g., weather, customs, or carrier issues). If your package is delayed, please allow extra time for delivery and let us know if you need help. 

Incorrect or Incomplete Addresses:
Please ensure your shipping address is accurate at checkout. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete addresses. Additional shipping charges may apply if an order is returned to us from the wrong address. 

Returns and Refunds:
Returns and refunds are subject to our Return Policy. If you need help with a return, please contact us within the eligible return window. 

If you have any questions about our shipping policy, please get in touch with our customer support team at swageye4@gmail.com through our Swageye. 

Thank you for choosing Swageye!